Order Turnaround and Shipping Time

PHYSICAL PRINTS & PRODUCTS

Orders are shipped directly to the address provided during checkout. 

Here's what customers can expect:

• Processing Time: Packages typically ship within 1 to 5 business days after placing your order.
• Shipping Time: Once shipped, orders generally arrive within 3 to 7 business days.
• Seasonal Variations: Delivery timeframes may vary during our busy fall and spring seasons.

If more than 14 days have passed since placing an order and it has not been received, please contact us for assistance. We're here to help!

DIGITAL PORTRAITS

Digital Portraits are delivered within minutes after an order is placed. You will receive a download link from “no-reply@imagequix.com”. The subject line reads "Your Images Are Ready - Download Link Inside".

Digital Portraits Purchased with Retouching

• Retouching options such as Basic Retouch, Teeth Whitening, and Eye Glasses Glare Removal are instant and are delivered in 15 minutes or less after an order is placed. 
• Retouching options such as Face Wipe, Stray-Hair Removal, and Stain or Object on Clothing Removal typically require 3 to 5 business days to process before a download link is delivered. 

To learn more about retouching options and examples, click here.

For assistance, view the question mark below and click ASK!