Troubleshooting - Secure Connection Error ☢️

Secure Connection Error When Accessing Photos

If you receive a message stating "Your connection is not secure/private" when attempting to view your school portrait proofs, there may be an issue with your internet connection. This is preventing a secure link between your web browser and our website. To resolve this and access your photos, please check the following:

1. Ensure your Wi-Fi or Ethernet cable is properly connected. Reconnect or reset as needed.
2. Clear your browser's cache and browsing data. This will refresh your connection and site permissions. 
3. If using a work or public network, there may be security settings blocking access. Try an alternate personal network instead.
4. Reinstall an updated version of your web browser. Older versions may be incompatible with our website security.
5. Contact your Internet Service Provider if issues continue. They can check for any network outages or problems on their end impacting connectivity.